July 16, 2026 · Rebecca Joy· LinkedIn
Who Do You Blame When the AI Is Wrong?
Deloitte's AI mistake cost them money and reputation, and the blame landed where it should: on the humans, not the model. But that case was easy. Rebecca asks what happens when the accountability chain has fifteen links, a product built on a model built on another model, and no one owns the whole thing. She reaches for the autonomous car problem, where programmers answered the life-and-death question years ago in a conference room, in code, without knowing anyone's name. Real harm is usually quieter and harder to trace: a recommender feeding content to a fragile mind, and a courtroom full of parties pointing at each other. Before the internet, a broken car had three possible culprits. Now responsibility just disappears. At Saigon A.I. the rule is human-in-the-loop from day one: if you didn't catch the mistake, the mistake is yours. Governance is the actual product, and tools like QCoda exist because the chain has to be visible before something goes wrong, not after. The Deloitte story isn't a cautionary tale about AI. It's a cautionary tale about leadership.
Read on LinkedIn